Policies & FAQ for Lactation Visits

Breezy Babies Lactation Visits – Policies & FAQ (Effective 2025)

At Breezy Babies, we strive to provide transparent, high-quality lactation care. Please review our updated policies and frequently asked questions below:

Service Area and Travel Fees

Service Area: We provide lactation consulting services within a 30-minute radius of our IBCLCs.
Travel Fees:
- For locations 31–44 minutes away: $25 travel fee.
- For locations 45–60 minutes away: $50 travel fee.
- Cigna Clients: Initial in-home visits will incur a one-time $25 travel fee (does not apply to follow-up visits).

Self-Pay Rates

In-Person Visits: $200
Telehealth Visits: $155
Student Telehealth Consultations: $60
Follow-Up Appointments: $25 discount applies.
Note: For consultations involving twins, an additional $100 fee applies.

Insurance Coverage

Accepted Insurance:
- We accept many insurances including most Aetna, United Healthcare, DMBA, BCBS, Cigna, and Tricare plans. Check your coverage here.
- If approved, no deductibles or copays are required for our clients approved through The Lactation Network only. For non-coverage, self-pay (including HSA payments) is available.
Insurance Billing:
- We can only bill if your primary insurance plan remains active. Lapsed plans require re-verification.

Aetna and United Healthcare Insurance Clients

Booking: First, check your eligibility and coverage here.
Payment: Breezy Babies is paid directly; cost-sharing (copays, coinsurance, deductibles) may apply.
- Denied claims are the client’s responsibility.
- Aetna or United Healthcare must be your primary insurance.
- Important: If your baby is not added to your insurance plan, additional fees may apply for services rendered.

Cigna Insurance Clients

Booking: First, check your eligibility and coverage here.
Payment: A $25 travel fee applies for all in-person initial visits only. Follow-ups will not incur additional fees unless outside the consultant’s standard travel radius.

Tricare Insurance And Self Pay Clients

Booking: First, check your eligibility and coverage here.

Cancellation Policy

Cancellation: Notify us at least 24 hours in advance for a refund.
No-Shows: A $50 fee applies.
Rescheduling: Contact us directly to reschedule.

Understanding Your EOB (Explanation of Benefits)

EOB Overview: An EOB summarizes services and insurance coverage post-consultation.
Patient Responsibility:
- An EOB is not a bill.
- TLN covers full consultation costs if approved.
- Additional fees (e.g., travel, administrative, or cancellation) may apply outside of TLN coverage.

Concerns or Questions

General Questions: Text us at 801-513-3255 or email bri@breezybabies.com.

Thank you for trusting Breezy Babies for your lactation care!